FAQ's

Below you will find some information about our theatres and their facilities to help you with your visit. If you have any other queries, please see our contact us section.

WHAT TIME DO YOU OPEN THE DOORS?

The Festival and King’s Theatre Box Offices are open Mon - Sat 10am until curtain up so tickets can be collected anytime within these hours. We would, however, recommend collecting your tickets at least 1 hour prior to the performance start time to avoid queues.

At both theatres, the foyers and bars are open 1 hour before curtain up. The auditorium is opened approximately 30 minutes before curtain up, allowing you access to your seats, although times may vary dependent on the production

 
 
WHAT TIME WILL THE SHOW FINISH?
 
We don't always know the running time of a show in advance but where possible, we will display this information in our brochure and on our website. For up-to-date running times, please contact Stage Door on 0131 662 1112. 
 
DO YOU OFFER CONCESSIONS?
 
Yes. Concessions are available for over 65s, unwaged, children and full-time students, people with disabilities, Young Scot cardholders and Edinburgh Leisure cardholders.  Proof of eligibility may be required at point of sale and at point of entry.  Discounts are also available to Friends of the Festival and King's Theatres and groups of eight or more. Exclusions may apply to all discounts. Check with Box Office when booking.
 
DO YOU HAVE A CAFE?

The Festival Theatre Cafe serves food and drinks between 10.30am and 6pm or until an evening performance begins, Monday to Saturday. 

There is no cafe at the King's Theatre although coffee and teas are served at the bars.

WHEN ARE THE BARS OPEN AND WHAT DO THEY SERVE?

There are bars on all foyer levels at the Festival Theatre and three bars at the King's Theatre: the Stalls bar, the Dress Circle bar and the Upper Circle bar.  They open one hour before the performance until after the interval and serve coffee and a wide range of alcoholic and non-alcoholic drinks.

For most performances, customers are permitted to take plastic glasses into the auditorium. However, this policy is at the discretion of visiting companies so please check with Bar staff before the performance begins.

Cash payments are preferred to help speed of service but we can take card payments. Please note that we are unable to accept Diners Club Card, Visa Electron, American Express and Solo.

WHERE ARE THE NEAREST CASHPOINTS?

At the Festival Theatre, there is a Royal Bank of Scotland with two ATMS just opposite the Festival Theatre, and a Clydesdale Bank with one ATM in Nicolson Square, just south of the theatre.

At the King's Theatre, the closest ATM is in Scotmid across the road. There are also ATMS located near the Cameo Cinema (towards Tollcross on the other side of the road). 

Unfortunately, our Bars / Box Office are not able to offer a cashback service.

DO YOU HAVE A CLOAKROOM?

At the Festival Theatre, coats and bags may be left in the cloakroom which is located on the left hand side at the foot of the main stairs.

At the King's Theatre, coats and bags may be left in the cloakroom located in the foyer.

We welcome donations to the trust for this service. All items are left at the owner's risk.

CAN I BRING MY BABY WITH ME?

In the interests of all patrons, babies and young children (under 4 years old) are not permitted in the auditorium, except for specific children’s shows.  A limited number of free babes-in-arms tickets are available for some children and family shows.  These tickets are available to babies 12 months and under and do not provide a seat.  Some shows are not appropriate for very young children who may not be able to sit quietly throughout a long performance, if they disrupt other audience members you may be asked to leave the auditorium so they can quieten down and have a break before returning to their seat. If you are unsure about the age guidance for a show please call box office on 0131 524 6000. 

CAN I SIT MY CHILD ON MY LAP AND NOT PURCHASE A TICKET FOR THEM?

No. We are strictly licensed about the number of people that are allowed in the building at any one time. Every person within the building regardless of age must have a ticket

WHAT FACILITIES DO YOU HAVE FOR CHILDREN?

At the Festival Theatre, the Café is happy to serve child size portions and provide high chairs. Baby changing facilities are available. Buggies and push chairs can be left next to the cloakroom. Booster seats are not available.

The Kings Theatre has a limited supply of booster seats. Please check availabilty with a member of staff.

CAN I PRE-ORDER DRINKS AND ICE CREAMS FOR THE INTERVAL?

Interval drinks can be ordered in advance from any of the bars.

For orders of 8+ ice-creams, you can order in advance of your trip by emailing preorders@edtheatres.com or you can organise this on your arrival at the theatre. Ice creams will also be on sale inside the auditorium.  Flavours are subject to availability.

DO YOU HAVE ANY FIRST AID FACILITIES?

Many of our duty staff trained in first aid. There are first aid rooms at both the Festival and the King's Theatres.

WILL I BE ALLOWED IN IF I AM LATE?

In the majority of cases, yes. Some shows do not allow latecomers to enter once the show has started to minimise disturbance for cast and audience. Sometimes we may have to hold you in the foyer for a period of time before being able to admit them. We recommend that you arrive at least 15 minutes prior to the start time printed on your ticket
 
CAN I TAKE PHOTOGRAPHS OR RECORD THE PERFORMANCE?
 
No. Due to copyright and safety issues, the use of photographic, sound recording and mobile communications equipment is not permitted during performances. 
 
CAN I DANCE DURING CONCERTS/GIGS?
 
Some shows might get your feet tapping, but we would ask that everyone shows consideration for the rest of the audience. Dancing in the aisles is not permitted due to licensing regulations that demand the aisles are kept clear at all times.
 
WHAT FACILITIES DO YOU HAVE FOR CUSTOMERS REQUIRING ADDITIONAL SUPPORT?
 
At the Festival Theatre there is a lift to all levels, our wheelchair spaces are located within the Stalls. At the King's Theatre there is a wheelchair platform lift on the right hand side of the main foyer for access to the Stalls, where the wheelchair spaces are located. 
 
We have personal induction loops and Seinheiser headsets available from the cloakrooms of both theatres, they do not need to be booked in advance.  
 
A number of our performances are audio described with a touch tour, captioned or have a BSL signer. Please ask at the box office for booking tickets for these shows.
 
For more information on access, please visit the Access Pages within both venues from the main menu.  
 
IS STROBE LIGHTING USED AT THE THEATRE?
 
Yes, during some shows. We rely on visiting companies to pass this information on to us. If they do, we will display the information on signs in the foyer to say if strobe or flashing lights are used. If we know in advance, we will put this information in the brochure and on the website.
 
CAN I PARK AT THE THEATRE?
 
We do not have our own car parks. For more information visit the 'FIND US' section of each theatre from the main menu. We have a limited number of parking spaces in the courtyard at the side of the Festival Theatre for patrons with mobility issues. To book a space, please call Stage Door in advance on 0131 662 1112 and provide your name and car registration.
 
CAN THE CAST OF THE SHOW WISH ME OR A MEMBER OF MY FAMILY "HAPPY BIRTHDAY/ANNIVERSARY" DURING THE SHOW?
 
All shows at both the Festival and King's Theatres are touring productions so we do not have any input into the script or content. We can't accommodate requests for mentions during a show.
 
MOBILE PHONES
 
For the enjoyment of all customers, the use of mobile phones is strictly prohibited during performances.