A full list of all Access Performances can be found here.
The Festival and King's Theatres aim to be accessible to all and we are committed to making your visit to our theatres as comfortable and enjoyable as possible. All of our Front of House staff undergo disability awareness training and Dementia Friend Training and will be pleased to assist you should you require any information or help. If you need any further information, wish to make any comments or suggestions, or would like to let us know how we can help you in any way, please feel free to contact our Duty Manager on 0131 662 1112.
ARRIVING AT THE FESTIVAL THEATRE
If you are arriving by car please note that there are double yellow lines on Nicolson Street directly outside the theatre. As it is a main traffic route there is no parking at restricted times from 8.00am to 9.15am and from 4.30pm to 6.00pm. There are single yellow lines and Pay and Display spaces on nearby side streets.
Access from the road to the front of the theatre is up six steps with one handrail or up a pavement ramp. Level access is also available at the side entrance to the Café if required.
We have parking spaces in the courtyard for patrons with accessible requirements, we also offer a drop off and pick up service. A space, for either service, can be booked in advance by calling the Stage Door on 0131 662 1112. We will ask for your name, registration and which performance or event you are attending.
There are no designated Blue Badge parking spaces on Nicolson St, but single yellow lines and Pay and Display spaces are available on side streets.
Inside the theatre there is lift access to all levels. Lifts have voice synthesisers to assist visitors.
AT THE BOX OFFICE
The Box Office is situated in the foyer of the Festival Theatre and has a drop counter. Tickets can also be booked by calling 0131 529 6000, online or by using Text relay on 18002 0131 529 6003. If you have any specific seating requirements please let the box office know when you book your tickets.
WHEELCHAIR USERS AT THE FESTIVAL THEATRE
There are eight spaces in the stalls for wheelchair users, with adjacent seats for companions.
Please let us know all of your requirements at the time of booking. To book a wheelchair space, please call the Box Office on 0131 529 6000; this will help us to prepare for your visit.
For extra assistance we offer the use of the theatre wheelchair. To pre-book a theatre wheelchair, please call 0131 622 8109.
ASSISTANCE WITH HEARING
The Festival Theatre has a Sennheiser infrared system available in central areas of the auditorium. Box office will happily advise you on the best seats for reception. Headsets can be collected, free of charge, from the cloakroom on the lower ground floor mezzanine of the Festival Theatre. A Sennheiser personal loop system is available for hearing aid users.
Please note that at some performances, audio equipment, headsets and adapters are in high demand but we will do all we can to accommodate your needs.
Assistance dogs are most welcome at our venues. We will be pleased to look after them during the performance if required. Water bowls are available at both theatres.
ACCESSIBLE TOILETS AT THE FESTIVAL THEATRE
There are unisex accessible toilets on levels one and two of the theatre – all have emergency call buttons.
REFRESHMENTS AT THE FESTIVAL THEATRE
The Café on our ground floor has level access, and all bars have lift access. Please note that our bar areas do not serve refreshments after the performance; only before and during the interval.
For patrons who are blind or visually impaired, we offer an Audio Description service. Look out for the Audio Description logo in our main brochure or on our website denoting shows which have this service.
Audio Description consists of a simultaneous commentary of the visual elements of a performance which is broadcast though a personal headset. The describer will let you know things like where the characters are on stage, what they’re wearing, how they gesture and what the set looks like.
An introduction to the performance will describe the set, including lighting as appropriate and actors’ names and appearance, with costume details. Patrons should be seated 15 minutes before curtain up if they wish to hear the introduction. During the play itself, the describer will indicate what is happening on the stage without intruding on the actors’ dialogue.
Prior to each Audio Described performance we will provide a Touch Tour of the set, costumes and props. Your describer will give you a full account of the items that you’re introduced to, and how they will feature in the performance. Touch Tours usually commence 1 hour prior to the show starting, in the theatre’s entrance foyer. Please book your place on the Touch Tour when booking your ticket for the performance as tickets are limited.Touch Tours are exclusively for those using the Audio Description service and their companions.
BRITISH SIGN LANGUAGE INTERPRETED
For patrons who are deaf, deafened or hard of hearing we provide BSL Interpreted performances. Look out for the BSL logo in our main brochure or on our website denoting shows which have this service.
A BSL Interpreter will stand to one side of the stage and interpret all spoken or sung speech during the performance. Please mention that you wish to use this service when you book your show tickets and we will allocate you appropriate seats to clearly see the interpreter.
We can reserve multiple seats until signer location is known.
For patrons who are deaf, deafened or hard of hearing we provide a Captioning Service. Look out for the Captioning logo in our main brochure or on our website denoting shows which have this service.
Captioning is a bit like subtitles on TV. The captions are shown on a raised display unit in large print on either side of the stage and delivered at the same time as the words spoken or sung by the actors. This is also a wonderful service for anyone who has difficulty in following strong accents, or whose first language is not English. Please mention that you wish to use this service when booking.
AFTER THE SHOW
Our Front of House staff will be happy to order a taxi after the performance for those with mobility issues.
Artlink (Edinburgh and the Lothians) provide a volunteer companion service for people who have difficulty in attending performances. For details please telephone 0131 229 3555 (Mon - Fri).
Braille, audio and large text versions of our brochure are available. Please contact the marketing department on 0131 662 1112 to be added to the mailing list.
BSL and audio interpretations are now available on certain parts of our website. Audio versions of our website are made possible by Lothiansound